Terms of Service

Last updated: February 25, 2026

Please read these Terms of Service (“Terms”) carefully before registering for or using the data services provided on the QFlow.ai platform (the “Service”), including but not limited to qflow.ai, blog.qflow.ai, community.qflow.ai, and support.qflow.ai (the “Websites”), operated by QFlow.ai, Inc. (“QFlow”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. Where applicable (for example, when we process Personal Data as a “processor”), our Data Processing Addendum (“DPA”) is incorporated by reference. If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “Customer” refers to that organization. If you do not have that authority, you may not use the Service on the organization’s behalf.

1. Definitions

For purposes of these Terms:

• “Customer Data” means data, content, files, records, and other information that Customer (or its Authorized Users) submits to, imports into, or makes available through the Service, including from third-party systems that Customer connects to the Service.
• “User Content” means content that users create or submit in the Service (for example, comments, recipes, configurations, prompts, notes, and attachments).
• “QFlow Materials” means the Service, Websites, and any proprietary materials made available by QFlow in connection with the Service, including software, documentation, and templates.
• “Third-Party Services” means third-party services, products, and platforms that interoperate with the Service or receive data from the Service at Customer’s direction or through the operation of a feature (for example, cloud hosting providers, messaging platforms, and AI model providers).
• “Authorized Users” means Customer’s employees, contractors, and other users authorized by Customer to access the Service under Customer’s account.

2. Accounts; Authorized Users

When you create an account, you must provide information that is accurate, complete, and kept current. You are responsible for safeguarding credentials and for all activities that occur under your account. You must notify us promptly of any suspected unauthorized access or security incident affecting your account.

Customer is responsible for its Authorized Users’ compliance with these Terms and for administering access (including adding, removing, or limiting Authorized Users).

3. Subscriptions; Fees; Support

Some parts of the Service may be offered on a paid subscription basis. If Customer purchases a subscription, fees, payment terms, subscription term, and related commercial terms are set out in the applicable order form, subscription order, or other written ordering document agreed between Customer and QFlow (“Subscription Order”).

Unless otherwise provided in a Subscription Order, fees are non-refundable and exclusive of applicable taxes. Customer is responsible for taxes, duties, and similar governmental assessments, excluding taxes based on QFlow’s net income.

4. License; Restrictions; Acceptable Use

License

Subject to your compliance with these Terms, QFlow grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service and Websites for Customer’s internal business purposes during the applicable subscription term (or, if no subscription applies, while you are permitted to access the Service).

Restrictions

Except as expressly permitted by QFlow in writing, you may not:

• copy, distribute, rent, sell, lease, lend, sublicense, or transfer any part of the Service or QFlow Materials;
• make the Service or QFlow Materials available to any third party other than Authorized Users;
• use the Service on a service bureau, timesharing, or similar basis;
• reverse engineer, decompile, disassemble, or attempt to discover source code or underlying ideas or algorithms of the Service, except to the extent prohibited by applicable law; or
• create derivative works based on the Service or QFlow Materials.

Acceptable Use

You may not (and may not attempt to):

• access, tamper with, or use non-public areas of the Service, QFlow’s computer systems, or the technical delivery systems of QFlow’s providers;
• probe, scan, or test the vulnerability of any system or network;
• breach or circumvent any security or authentication measure;
• access or search the Service by any means other than QFlow’s publicly supported interfaces;
• disrupt or overwhelm our infrastructure by intentionally imposing unreasonable requests or burdens on our resources (for example, using bots or automated systems to send requests at a rate beyond what a human user could send); or
• interfere with or disrupt the access of any user, host, or network, including by sending malware, overloading, flooding, spamming, or scripting the creation of User Content to create an undue burden.

You may not utilize the Service to carry out, promote, or support:

• any unlawful or fraudulent activities;
• impersonation or misrepresentation intended to mislead, confuse, or deceive others;
• defamation, threats, harassment, stalking, or hate speech;
• publishing other people’s private or personal information without authorization;
• sending unsolicited communications, promotions, advertisements, or spam;
• publishing or linking to malicious content intended to disrupt another user’s browser or device;
• promotion or advertisement of products or services other than your own without appropriate authorization.

5. Customer Data; User Content

Customer Data and User Content Ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Data and User Content. QFlow retains all right, title, and interest in and to the Service and QFlow Materials.

License to Process Customer Data

Customer grants QFlow and its service providers the right to host, reproduce, process, transmit, and display Customer Data and User Content solely to provide, maintain, secure, and support the Service, and as otherwise permitted by the Privacy Policy and (where applicable) the DPA. Customer represents and warrants that it has all rights and permissions necessary to provide Customer Data and User Content to QFlow for these purposes.

User Content Standards

You may not post User Content that:

• violates applicable law or any third party’s intellectual property rights;
• is deceptive, fraudulent, illegal, obscene, defamatory, or threatening, or constitutes harassment or stalking;
• contains personal information of minors;
• contains sensitive personal information (for example, payment card numbers, government IDs, or health information) unless Customer has received QFlow’s prior written consent; or
• contains viruses, bots, worms, or similar harmful materials.

We may remove or disable access to User Content and may suspend or terminate accounts for violations of this Section or other material breaches of these Terms.

6. Third-Party Services; Integrations; AI Features

The Service may integrate with Third-Party Services and may allow Customer to connect third-party systems (for example, CRMs, marketing tools, data warehouses, and communication platforms). Customer is responsible for its relationship with Third-Party Services and for complying with their applicable terms, policies, and settings.

Certain features (including the Recipe Designer and related recipe generation, analysis, and distribution tools) may transmit Customer Data and User Content to Third-Party Services for processing, delivery, or distribution (for example, to send messages to Slack or Microsoft Teams, to deliver email, to host files in cloud storage, or to process inputs using third-party AI models). Third-Party Services are outside of QFlow’s control, and QFlow does not make warranties regarding Third-Party Services and is not responsible for their availability, security, data handling, or outputs.

You should not use the Service to submit information that you are not authorized to disclose or that is subject to heightened legal or regulatory protections unless you have confirmed the Service and any Third-Party Services used by a feature are appropriate for that data and you have obtained all required consents, notices, and authorizations.

7. Confidentiality

Confidential Information means any non-public information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) that is marked or identified as confidential, or that the Receiving Party reasonably should understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes (i) QFlow’s pricing and payment terms, and (ii) Customer Data.

Confidential Information does not include information that: (i) is or becomes generally known to the public through no fault of the Receiving Party; (ii) was rightfully known by the Receiving Party at the time of disclosure without an obligation of confidentiality; (iii) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (iv) is rightfully obtained from a third party without restriction on use or disclosure.

The Receiving Party will (i) use the Disclosing Party’s Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms, (ii) protect it using reasonable efforts (and no less than the efforts it uses to protect its own confidential information of similar sensitivity), and (iii) not disclose it to any third party except to its employees, contractors, and professional advisors who need to know it for purposes of these Terms and who are bound by confidentiality obligations at least as protective as those in this Section.

The Receiving Party may disclose Confidential Information if required by law or court order, provided it gives the Disclosing Party reasonable notice (to the extent permitted) and reasonably cooperates with the Disclosing Party’s efforts to limit or contest the disclosure.

8. Proprietary Rights

The Service and Websites are owned and operated by QFlow and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to Customer by implication or otherwise.

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant QFlow a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate Feedback into the Service without restriction or obligation.

9. Term; Termination

These Terms are effective when you first access the Service and continue until your access terminates. We may suspend or terminate your access to the Service immediately, without prior notice or liability, if we reasonably believe you have materially breached these Terms or if suspension is necessary to protect the Service, QFlow, Customer, other users, or third parties.

Upon termination, your right to use the Service will cease. Sections that by their nature should survive termination will survive, including confidentiality, proprietary rights, disclaimers, indemnification, and limitations of liability.

10. Indemnification

Your Indemnity

You agree to defend, indemnify, and hold harmless QFlow and its directors, officers, employees, contractors, agents, licensors, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your or your Authorized Users’ use of the Service, (ii) Customer Data or User Content, (iii) your violation of these Terms, law, or a third party’s rights, or (iv) your use of Third-Party Services in connection with the Service.

QFlow IP Indemnity (Paying Customers)

If Customer has an active Subscription Order, QFlow will defend Customer against third-party claims alleging that the Service (excluding Customer Data, User Content, and Third-Party Services) infringes a United States patent, copyright, or trademark, or misappropriates a U.S. trade secret, and will pay resulting damages finally awarded by a court or agreed in a settlement approved by QFlow, provided that Customer: (i) promptly notifies QFlow in writing of the claim, (ii) gives QFlow sole control of the defense and settlement, and (iii) provides reasonable assistance at QFlow’s expense.

If the Service becomes (or in QFlow’s reasonable opinion is likely to become) the subject of an infringement claim, QFlow may, at its option and expense: (i) procure the right for Customer to continue using the affected portion of the Service; (ii) modify or replace the affected portion to make it non-infringing; or (iii) terminate the affected portion of the Service and refund prepaid fees for the terminated portion of the subscription term.

11. Disclaimer

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, QFLOW DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. QFLOW DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUTS OR RESULTS OBTAINED FROM THE SERVICE WILL MEET YOUR REQUIREMENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED (A) THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO QFLOW UNDER THE APPLICABLE SUBSCRIPTION ORDER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) IF NO FEES HAVE BEEN PAID, ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflicts of laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute arising out of or related to these Terms or the Service.

14. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised terms.

15. Contacting Us

Any questions about these Terms of Service should be directed to APPADMIN@QFLOW.AI.